[Remote] Customer Success Engineer (EMEA) at Deepgram

London, England, United Kingdom

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$135,000 – $180,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Software Development, Voice TechnologyIndustries

Skills

Key technologies and capabilities for this role

Voice AISpeech-to-Text (STT)Text-to-Speech (TTS)Speech-to-Speech (STS)APISoftwareAICustomer SuccessTechnical SupportEMEA Time Zones

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Engineer role?

The salary range is $135K - $180K.

Is this position remote?

Yes, this is a remote position based out of the EMEA territory.

What skills are required for this role?

Candidates need an AI-first mindset with active use of advanced AI tools, comfort adopting new models quickly, and strong written and spoken English. Additional European languages are a strong plus. The role requires being based in an EMEA time zone with overlap to customer business hours.

What is the company culture like at Deepgram?

Deepgram has an AI-first mindset where every team member actively uses and experiments with advanced AI tools, moves at the pace of AI with rapid change, and focuses on constant learning and adaptation. The Customer Success team is described as 'The Heartbeat of Deepgram,' emphasizing technical expertise, commercial impact, and shaping the product roadmap.

What makes a strong candidate for this Customer Success Engineer position?

Strong candidates are not traditional CSMs but hands-on partners with technical expertise who ensure adoption, solve complex challenges, drive expansion, and provide insights for the roadmap. They thrive in a fast-paced AI environment, experiment with AI tools, adapt quickly, and are excited by constant learning.

Deepgram

Speech recognition APIs for audio transcription

About Deepgram

Deepgram specializes in artificial intelligence for speech recognition, offering a set of APIs that developers can use to transcribe and understand audio content. Their technology allows clients, ranging from startups to large organizations like NASA, to process millions of audio minutes daily. Deepgram's APIs are designed to be fast, accurate, scalable, and cost-effective, making them suitable for businesses needing to handle large volumes of audio data. The company operates on a pay-per-use model, where clients are charged based on the amount of audio they transcribe, allowing Deepgram to grow its revenue alongside client usage. With a focus on the high-growth market of speech recognition, Deepgram is positioned for future success.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$100.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, AI & Machine LearningIndustries

51-200Employees

Benefits

Comprehensive Health Plans

FSA Health Matching up to $1,000

Work from Home Ergonomic Stipend

Healthy Food & Snacks in offices

Community Groups

Unlimited Vacation

Risks

Increased competition from open-source solutions like OpenAI's Whisper threatens market share.

Recent layoffs suggest potential financial instability or strategic restructuring challenges.

Integration of Poised may cause disruptions in service or product development.

Differentiation

Deepgram's APIs offer fast, accurate, and scalable speech recognition solutions.

The acquisition of Poised enhances Deepgram's real-time feedback capabilities in virtual meetings.

Aura API provides low-latency, human-like voice models for conversational AI agents.

Upsides

Strategic partnership with Clarifai accelerates AI application development and market expansion.

Aura API positions Deepgram to capitalize on real-time conversational voice AI trends.

Deepgram's technology is used by large enterprises like NASA, indicating strong market trust.

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