Senior/Staff Support Engineer (EMEA)

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Open Source, Cloud Computing, DatabaseIndustries

Requirements

Candidates should have at least 5 years of experience in Systems Administration, DBA, SRE, or similar troubleshooting-heavy technical roles. Proficiency in SQL, particularly PostgreSQL, is required, along with excellent communication skills and fluency in English. Experience with Linux/Unix operating systems and the command line is essential. Familiarity with GitHub Issues and Discussions is necessary, and bonus points will be awarded for knowledge of JavaScript frameworks like React, Vue, and Svelte, as well as experience with Node.js. A degree in Computer Science, CIS, or a related field is a plus but not mandatory.

Responsibilities

The Senior/Staff Support Engineer will provide timely responses to support cases across various topics, act as a point of internal escalation for product engineering teams, and monitor feedback channels such as GitHub Issues and Discussions. They will plan and implement internal tooling to enhance support efficiency, deliver personalized technical guidance for Enterprise customers, develop training materials, collaborate with product teams to represent customer perspectives, and mentor other Support Engineers to strengthen the team.

Skills

Systems Administration

DBA

SRE

SQL

PostgreSQL

Linux

Unix

Command Line

GitHub Issues

GitHub Discussions

React

Vue

Svelte

Developer Support

Technical Guidance

Technical Training

Supabase

Open-source backend service for developers

About Supabase

Supabase provides an open-source backend as a service (BaaS) platform that helps developers and businesses create scalable applications more easily. It offers real-time databases, authentication, and storage solutions, all designed to integrate smoothly into existing workflows. This means developers can focus on building their applications without needing to spend a lot of time on backend development. Supabase operates on a freemium model, where users can access basic services for free, while advanced features are available through paid subscriptions. This approach allows it to cater to various user needs. What sets Supabase apart from its competitors is its open-source nature, which allows users to customize the platform and benefit from community-driven enhancements. The company aims to provide a reliable and efficient solution for developers, ensuring high uptime for applications that are critical to their users.

Singapore, SingaporeHeadquarters

2020Year Founded

$190.8MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote work from anywhere

Autonomous work

Health, vision & dental benefits

Generous tech allowance

Annual education allowance

Annual run off-sites

Risks

Increased competition from other open-source BaaS platforms like Appwrite and Nhost.

Potential security vulnerabilities in open-source projects if not regularly updated.

Freemium model may challenge conversion of free users to paid subscribers.

Differentiation

Supabase offers a real-time database with self-documenting APIs for PostgreSQL.

The platform is open-source, allowing for community-driven improvements and customization.

Supabase provides a comprehensive suite of tools for scalable application development.

Upsides

Supabase raised $80M in Series C, totaling $196M in funding.

Growing demand for open-source solutions boosts Supabase's market potential.

Increased interest in real-time data processing aligns with Supabase's capabilities.

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