[Remote] Principal Engineer, AI Architect at LivePerson

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Bachelor's or Master's degree in Computer Science, Communications, or related field
10+ years building full-stack applications with Java and Node.js (Python and Vue.js are a plus)
5+ years designing and architecting enterprise-grade SaaS Products
5+ years shipping AI products to production
Deep experience with cloud platforms (GCP experience is a plus)
Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)
Proven track record leading engineering team as technical expert

Responsibilities

Architect and build next-generation Conversational AI products that push the boundaries of what's possible
Lead and mentor engineering teams, setting technical direction and best practices
Partner with Product to shape requirements and translate vision into scalable solutions
Design cloud-native architectures that are resilient, scalable, and built for the future
Integrate cutting-edge AI tools and services, championing their adoption across the team
Drive engineering excellence through comprehensive test automation and quality-first delivery

Skills

Key technologies and capabilities for this role

Generative AIConversational AIAI ArchitectureCloud-Native ArchitectureLarge Language ModelsTest AutomationScalable SystemsLeadershipMentoring

Questions & Answers

Common questions about this position

What is the salary range for the Principal Engineer, AI Architect role?

The salary range for this role is between $170,000 to $220,000, with final compensation determined by factors like location, skills, experience, education, and certifications.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 10+ years building full-stack applications with Java and Node.js (Python and Vue.js a plus), 5+ years designing enterprise-grade SaaS products, 5+ years shipping AI products to production, deep cloud platform experience (GCP a plus), and a proven track record leading engineering teams.

What is the company culture like at LivePerson?

LivePerson fosters a connected workplace culture that encourages meaningful connection, collaboration, innovation, and a growth mindset, where every mind is invited to ask questions and seek new ways to achieve success.

What makes a strong candidate for this Principal Engineer role?

A strong candidate has a Bachelor's or Master's in Computer Science or related field, 10+ years with Java and Node.js, 5+ years in SaaS architecture and AI production deployments, cloud expertise, and proven leadership as a technical expert.

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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