Customer Success Engineer at Pave

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Tech, SaaS, TechnologyIndustries

Requirements

2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company
Meticulous project manager; able to make a plan, execute against it, and ensure nothing falls through the cracks
Creative problem solver; able to search for solutions that solve customer needs that may not be immediately obvious
Strong focus on customer outcomes; ensures customers achieve their goals using Pave and maintains healthy adoption and usage
Ability to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks
Comfortable working autonomously, with a strong sense of prioritization and ability to spot high-leverage & “blocking” work
Pushes to understand the “why” behind customer asks and finds solutions that solve problems long-term
Hungry to join a startup, excited to move quickly, operate in uncharted territories, and wear multiple hats beyond core responsibilities

Responsibilities

Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes
Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time
Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations
Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment
Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals
Onboard and manage 30-40 customers at a time, ensuring they implement and get value from products quickly, and tee them up for a healthy, long-term relationship with Pave, in partnership with Account Management, Sales, Product, and Engineering teams

Skills

Key technologies and capabilities for this role

Project ManagementCustomer OnboardingCompensation ManagementHR PartnershipsFinanceSaaS ImplementationAccount ManagementStakeholder ManagementCustomer Success

Questions & Answers

Common questions about this position

What salary is offered for the Customer Success Engineer role?

This information is not specified in the job description.

Is this Customer Success Engineer position remote or office-based?

This information is not specified in the job description.

What experience is required for this Customer Success Engineer role?

You need 2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company, along with being a meticulous project manager.

What is the work environment like at Pave for Customer Success Engineers?

You'll manage 30-40 customers at a time, partnering with Account Management, Sales, Product, and Engineering teams in a fast-paced startup environment while wearing multiple hats.

What makes a strong candidate for the Customer Success Engineer position?

Strong candidates have 2-5 years in customer-facing roles like Project Manager or Customer Success Manager at a SaaS company and are meticulous project managers with skills in end-to-end project management, stakeholder communication, and problem-solving.

Pave

Compensation management solutions for businesses

About Pave

Pave provides compensation management solutions designed for businesses of all sizes, particularly those backed by venture capital. Its main product is a suite of tools that integrate with existing HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Cap Table software, allowing companies to access real-time data for employee compensation planning and benchmarking. This integration helps eliminate the need for spreadsheets and manual data entry, enabling HR leaders to make informed decisions based on accurate information. Pave operates on a subscription-based model, offering various tiers that may include advanced analytics and personalized support. The company aims to simplify the compensation analysis process, making it easier for HR departments to ensure fair and competitive pay, which can lead to improved employee satisfaction and retention.

New York City, New YorkHeadquarters

2019Year Founded

$165.4MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Competitive salary

Equity

Medical, dental & vision coverage

Commuter benefits

Catered lunch

Unlimited PTO policy

Risks

Competition from established HR tech companies like Workday and ADP is intensifying.

Data privacy concerns may arise from integrating with multiple HR systems.

Economic downturns could impact Pave's growth due to reliance on VC-backed clients.

Differentiation

Pave offers real-time compensation data, eliminating the need for spreadsheets.

Seamless integration with HRIS, ATS, and Cap Table systems sets Pave apart.

Pave's platform is powered by the largest real-time compensation dataset globally.

Upsides

Partnership with UKG enhances Pave's platform with valuable organizational data.

Pave's subscription model aligns with growing trends in enterprise software.

Increased focus on pay equity boosts demand for Pave's data-driven solutions.

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