Rescale

Customer Success Engineer - Remote in the US

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$110,000 – $160,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, AI & Machine LearningIndustries

Requirements

Candidates must have at least 2 years of software, hardware, or cloud experience in a customer-facing role. A B.S. in engineering, computer science, math, physics, or a related field is required, and candidates must be U.S. Persons. Preferred qualifications include 3 years of technical experience in enterprise cloud, hardware, or software, general knowledge in high-performance computing (HPC) disciplines, and experience with HPC simulation software. Strong presentation skills and the ability to manage multiple complex projects are also desired.

Responsibilities

The Customer Success Engineer will serve as a trusted technical advisor, owning the technical relationship with customers. Responsibilities include leading technical activities from deployment to user training and support, collaborating with Solutions Architects for successful deployments, analyzing technical needs and workflows, onboarding new customer workflows, and defining customers' digital transformation strategies. The role also involves presenting Rescale solutions at various events and providing feedback to Product Management for continuous improvement.

Skills

Cloud

Customer Obsession

Problem Solving

Technical Advisor

Deployment

User Training

Customer Support

Digital Transformation

Workload Migration

HPC

Rescale

Cloud platform for high-performance computing

About Rescale

Rescale offers a cloud-based platform for high-performance computing (HPC) solutions aimed at computational engineering and research & development (R&D). The platform helps clients overcome limitations of outdated hardware by providing scalable computing resources, enabling faster product development and improved collaboration. Rescale differentiates itself with a pay-as-you-go model, allowing clients to access computing power on demand. The company's goal is to enhance innovation and competitiveness in the digital engineering sector.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$148.2MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance - Medical, dental and vision coverage.

Apple Gear - Get the latest tools to do amazing work.

Team Events - Happy hours, picnics, and hackdays

Catered Lunches - Get tasty meals delivered three days a week.

Commuter Benefits - Pre-tax savings on your commute.

401(k) + Stock Options - Receive meaningful equity in the company.

Risks

Competition from NVIDIA's Omniverse Blueprint may overshadow Rescale's simulation offerings.

Ansys and NVIDIA partnership could draw customers away from Rescale.

Reliance on partnerships exposes Rescale to risks if partners face difficulties.

Differentiation

Rescale offers cloud-native HPC solutions for diverse R&D and engineering applications.

The platform supports AI-driven real-time simulations, enhancing design efficiency and productivity.

Rescale's partnerships expand its capabilities in quantum computing and sustainable energy sectors.

Upsides

Collaboration with NVIDIA enhances Rescale's AI-based CAE acceleration capabilities.

Partnership with IonQ opens new markets in healthcare and national security.

Recognition by Gartner and Deloitte boosts Rescale's market credibility and client attraction.

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