Head of Customer Success
TimescaleSalary not specified
- Full Time
- Senior (5 to 8 years)
$136,900 – $161,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 5 years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services, and must have managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Responsibilities
As a Customer Success Architect, you will build trusted relationships across all levels of customer organizations, serving as a primary advisor across technical initiatives and strategic business outcomes; identify and mitigate risks within your customer portfolio; navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value; act as the voice of the customer internally, influencing product development and customer success strategies; guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures; architect best-practice solutions tailored to each customer’s environment; and contribute to the evolution of Chronosphere’s Customer Success playbooks and best practices.
Skills
Customer Relationship Management
Technical Guidance
Strategic Planning
Platform Adoption
Relationship Building
Cross-functional Collaboration
Problem-Solving
Chronosphere
Cloud-native infrastructure and application monitoring
About Chronosphere
Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.
Key Metrics
New York City, New YorkHeadquarters
2019Year Founded
$359.3MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees