Sonatype

Customer Success Engineer - DevSecOps

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Software Development, Open Source SoftwareIndustries

Requirements

Candidates should possess broad knowledge of current SDLC and the tooling that development organizations use to build applications, along with honed project management and interpersonal skills. They should also demonstrate a desire to build long-term relationships and help customers be successful, and be authorized to work without sponsorship in the United Kingdom.

Responsibilities

The Customer Success Engineer will mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform, discover and analyze gaps in the customer experience, act as the voice of the customer, and ensure customers are successful and delighted with Sonatype products and services. They will also identify early warning signals, work with multi-functional teams to address them, drive improvements, influence product roadmap, and deploy customer advocacy programs, and may be required to travel up to 20% to customer locations.

Skills

DevSecOps

Software Supply Chain Security

SBOM Management

Open Source Dependency Management

Java

Security

DevOps

Customer Success

Technical Support

AI and Data Intelligence

Sonatype

Manages and secures open-source software usage

About Sonatype

Sonatype helps organizations manage and secure their use of open-source software, which is software that anyone can inspect and modify. Their main product, the Nexus Platform, automates DevOps processes and governs the usage of open-source software. This platform supports practices that combine software development and IT operations to speed up the development lifecycle and ensure high-quality software delivery. Sonatype serves a variety of clients, including IT leaders and developers across different industries, such as healthcare. Unlike many competitors, Sonatype offers both free and paid versions of their products, allowing users to manage software components effectively. Their goal is to provide tools that enhance software security and efficiency in development, generating revenue through subscriptions to their advanced features.

Key Metrics

Fulton, MissouriHeadquarters

2008Year Founded

$150.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Distributed Workforce - Walls don’t make a company great, people do — and we have the best. While we have offices in the US in Maryland and Virginia, and also in London and Sydney, our growing and talented team lives and works anywhere and everywhere.

Mission Driven - We’re helping software developers harness the power of open source, while making software safer. What does that mean for you? An opportunity to join a smart, mission-oriented team that is changing how software is made.

Competitive Salary & Benefits - We believe in taking care of our team. That means more than just interesting work — it's great benefits, competitive compensation packages, flexible schedules, and an endless opportunity to learn and grow.

Open, Transparent, Diverse - Our varied experiences, locations, ethnicities, genders, and sexual orientations, make us a better company. That's why we're committed to bringing different backgrounds and perspectives into our organization.

Risks

Complex software supply chains pose challenges, with only 7% reviewing their risks.

Fixing critical vulnerabilities can take over 500 days, exposing clients to risks.

Partnership with Equifax may risk reputation if security improvements are not achieved.

Differentiation

Sonatype offers a full-spectrum software supply chain management platform.

The Nexus Platform automates DevOps processes and governs open-source software usage.

Sonatype's solutions are trusted by 15 million developers globally.

Upsides

Partnership with OpenText enhances vulnerability management for open-source and custom code.

Availability in AWS Marketplace expands customer base and streamlines platform management.

Recognition as a leader in Software Composition Analysis boosts credibility and client attraction.

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