Rescale

Customer Success Engineer (Japan)

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI & Machine Learning, Enterprise Software, Data & AnalyticsIndustries

Requirements

Candidates should possess a B.S., M.S., or Ph.D. in engineering, computer science, math, physics, or a related field. A background in a customer-facing role, technical support, or professional services is required, along with general knowledge in at least one high-performance computing (HPC) discipline. Experience with enterprise customers in industries such as aerospace, automotive, or life sciences is essential. Familiarity with HPC simulation software and strong presentation skills are also necessary.

Responsibilities

The Customer Success Engineer will lead and execute technical activities throughout the post-sales engagement, including product adoption and customer reviews. They will analyze technical needs and workflows, collaborate on digital transformation strategies, and present Rescale solutions at various events. The role involves gaining a deep understanding of customer workflows to provide tailored solutions and increase customer usage significantly.

Skills

Technical Presentations

Customer Business Reviews

HPC

Cloud HPC

Digital Transformation

Strategic Roadmaps

Workload Migration

Problem Solving

Customer Relationship Management

Rescale

Cloud platform for high-performance computing

About Rescale

Rescale offers a cloud-based platform for high-performance computing (HPC) solutions aimed at computational engineering and research & development (R&D). The platform helps clients overcome limitations of outdated hardware by providing scalable computing resources, enabling faster product development and improved collaboration. Rescale differentiates itself with a pay-as-you-go model, allowing clients to access computing power on demand. The company's goal is to enhance innovation and competitiveness in the digital engineering sector.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$148.2MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance - Medical, dental and vision coverage.

Apple Gear - Get the latest tools to do amazing work.

Team Events - Happy hours, picnics, and hackdays

Catered Lunches - Get tasty meals delivered three days a week.

Commuter Benefits - Pre-tax savings on your commute.

401(k) + Stock Options - Receive meaningful equity in the company.

Risks

Competition from NVIDIA's Omniverse Blueprint may overshadow Rescale's simulation offerings.

Ansys and NVIDIA partnership could draw customers away from Rescale.

Reliance on partnerships exposes Rescale to risks if partners face difficulties.

Differentiation

Rescale offers cloud-native HPC solutions for diverse R&D and engineering applications.

The platform supports AI-driven real-time simulations, enhancing design efficiency and productivity.

Rescale's partnerships expand its capabilities in quantum computing and sustainable energy sectors.

Upsides

Collaboration with NVIDIA enhances Rescale's AI-based CAE acceleration capabilities.

Partnership with IonQ opens new markets in healthcare and national security.

Recognition by Gartner and Deloitte boosts Rescale's market credibility and client attraction.

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