Senior Director, Customer Success
ArcadiaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries
Requirements
The ideal candidate should possess a Bachelor’s degree and possess a strong understanding of the Korean and Japanese business environments, along with demonstrated experience in customer success leadership. Experience in the B2B SaaS industry, particularly within the marketing or customer experience space, is highly desirable.
Responsibilities
As the Customer Success Director - Korea, you will lead the rockstar Partner Success team in Korea & Japan, focusing on driving customer adoption, retention, and expansion. You will be responsible for developing and executing customer success strategies, building strong relationships with key clients, and ensuring customer satisfaction. Additionally, you will collaborate with sales, marketing, and product teams to align customer needs with company objectives, and contribute to the overall growth of Insider’s business in the region.
Skills
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees