[Remote] Director, Partner Success at Imagine Pediatrics

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Requirements

5+ years' experience in a client-facing/client success role, preferably with health plan clients
Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
Strong critical thinking and problem-solving skills
Willingness to travel (20-30%)

Responsibilities

Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region
Lead development of a cross-company Strategic Account Plan for key client partnerships
Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners
Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
Collaborate with the market teams to lead Joint Operating Committee meetings
Identify new growth opportunities in collaboration with business development
Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale
Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates)
Supervise manager and associate level team members as the team grows
Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
Champion clients’ needs and represent their interests in critical issue resolution
Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
Clearly communicate the progress of strategic initiatives, both internally and externally
Provide input to the product and solution development process as the “voice of the customer”

Skills

Key technologies and capabilities for this role

Client Relationship ManagementStrategic Account PlanningCross-functional CollaborationContract ManagementJoint Operating CommitteeBusiness DevelopmentLeadershipRoadmap DevelopmentProcess Improvement

Questions & Answers

Common questions about this position

What is the salary or compensation for the Director, Partner Success role?

This information is not specified in the job description.

Is this position remote or does it require working in a specific location?

This information is not specified in the job description.

What key skills and qualifications are required for this role?

Candidates must be passionate and committed to reimagining pediatric health care, strong relationship builders passionate about serving children and families, and capable of managing client partnerships, strategic planning, and team oversight.

What is the company culture like at Imagine Pediatrics?

Imagine Pediatrics emphasizes compassion, creativity, and an unwavering commitment to children with medical complexity, enhancing existing care teams with 24/7 virtual first and in-home care.

What makes a strong candidate for the Director, Partner Success position?

A strong candidate is passionate about pediatric health care for children with complex needs, excels at building relationships, and has experience driving client retention, strategic account planning, and team supervision.

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees