Director of Customer Success
paytronizSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, Recruitment Software, AI & Machine Learning, SaaSIndustries
Requirements
Candidates should have 3+ years of related experience, experience with enterprise or strategic level customers preferred, experience managing client relationships in software as a service or technology environments, experience consulting with Fortune 500 companies, and experience in project/change management and organizational development. Strong written and verbal communication skills, a robust organizational and prioritization skillset, and a passion for outstanding customer service are also required, along with working knowledge of Google Workspace, Microsoft Office, and Salesforce.
Responsibilities
As a Customer Success Director, you will partner with a portfolio of key accounts to develop a strategy for successful adoption, long-term value, and business impact, facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes, lead initiatives with customers to drive positive Net Promoter and candidate experience scores, build broad relationships with key account contacts as well as internal partners on the sales, product, and engineering teams, and partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio. You will also serve as a Subject Matter Expert/Advocate, partnering with customers on HireVue product offerings, best practices & processes, and advocating for customers internally by building and maintaining strong partnerships with the sales, product management, and marketing teams.
Skills
Customer Success
Account Management
Strategic Planning
Product Adoption
ROI Analysis
Customer Engagement
Business Development
Collaboration
Leadership
Problem Solving
HireVue
AI-driven hiring solutions and candidate assessment
About HireVue
HireVue provides a hiring solution that uses artificial intelligence to improve the recruitment process. Its platform assesses candidates based on their potential rather than just their academic background or past experiences. By focusing on traits and skills that predict future success, HireVue helps companies discover talent that traditional methods might miss. The platform supports all stages of hiring, integrating with existing Applicant Tracking Systems (ATS) to enhance productivity and speed up the hiring process without compromising quality. Additionally, it includes text-powered solutions to keep candidates engaged at all times, allowing companies to quickly identify and secure top talent. HireVue also offers specialized services for hiring coders, ensuring that candidates not only have technical skills but also the ability to collaborate and meet deadlines. The goal of HireVue is to streamline the hiring process and help organizations find the best candidates efficiently.
Key Metrics
South Jordan, UtahHeadquarters
2004Year Founded
$90.5MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees