Customer Success Director at Eulerity

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, MarketingIndustries

Requirements

3-5 years of relevant Digital Marketing Customer Success / Account Management experience (Preferred at a marketing agency, marketing automation platform, or in house agency)
Quick learner and ability to manage multiple priorities and projects
Excellent communication skills with the ability to educate and train clients and users
Very organized and keen attention to detail
Strong analytical and creative skills
Out-of-the-box thinker with problem-solving / consultative approach
High energy and teamwork mentality
Excellent interpersonal and communication skills in English

Responsibilities

Manage a group of motivated, eager and high-performing Account Managers as they work directly with our users and corporate clients
Act as main point of contact, along with Account Managers, for corporate clients from varying brands using our technology to market their businesses
Drive onboarding new brand clients, shepherding them through the configuration and launch process, exhibiting an ability to consistently communicate our value, and early identification and resolution of risks and obstacles
Develop and manage processes and initiatives for user adoption, retention and expansion
Educate clients on digital marketing best practices and how our platform can help them achieve business goals
Understand client objectives and KPIs, and steward successful use of the Eulerity platform
Guide Account Managers through the planning, execution and presentation of analytical reviews of marketing performance for brand clients
Partner with Marketing and Engineering on product feedback, new product features, client communication, among other things

Skills

Customer Success

Account Management

Digital Marketing

Marketing Automation

Google Ads

Facebook Ads

Instagram Ads

Marketing Analytics

Onboarding

User Adoption

Client Communication

KPI Management

Eulerity

Automated marketing platform for digital advertising

About Eulerity

Eulerity provides automated marketing solutions that simplify digital advertising for businesses, particularly franchises and large enterprises. Its main product is an all-in-one marketing platform that automates the execution of established marketing strategies, allowing clients to manage complex advertising campaigns efficiently. The platform includes a creative suite with a library of editable templates and stock images, enabling users to create professional advertisements without needing design skills. Unlike competitors, Eulerity focuses on optimizing advertising budgets through advanced algorithms, ensuring clients spend their marketing dollars effectively. The company's goal is to enhance advertising performance and provide continuous access to the latest marketing technologies through a subscription service.

New York City, New YorkHeadquarters

2017Year Founded

$1.9MTotal Funding

EARLY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Hybrid Work Options

401(k) Company Match

401(k) Retirement Plan

Commuter Benefits

Risks

Emerging AI-driven platforms could erode Eulerity's market share.

Continuous AI updates may strain Eulerity's resources and service delivery.

Privacy regulations like CCPA could limit Eulerity's data-driven advertising.

Differentiation

Eulerity offers an all-in-one automated marketing platform for franchises and enterprises.

The platform includes a creative suite with editable templates and stock images.

Eulerity's leadership includes experienced professionals from Yahoo!, Google, and Microsoft.

Upsides

Mobile-first strategies increase demand for Eulerity's mobile app engagement platform.

AI-driven creative tools enhance Eulerity's creative suite capabilities.

Subscription models provide Eulerity with predictable revenue and customer retention.

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