Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
GovtechIndustries
Requirements
Candidates should possess a strong background in customer success, account management, or consulting, particularly those who thrive in high-touch, relationship-driven environments. Experience working with strategic accounts and a proven ability to drive adoption and value realization are essential. Familiarity with budget planning efforts and consultative sales techniques is also desired.
Responsibilities
The Customer Success Consultant – Strategic Accounts will serve as a dedicated strategic advisor to a focused portfolio of high-value strategic customers, conducting quarterly Strategic Review meetings, developing and maintaining Success Plans, and providing annual Budget Planning Documents. They will also act as the primary point of contact, collaborating cross-functionally to ensure a seamless customer experience, identifying expansion opportunities, and championing the voice of the customer internally.
Skills
Customer Success
Account Management
Strategic Planning
Client Relations
Proactive Support
Success Planning
Budget Planning
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees