Granicus

Customer Success Consultant - Strategic Accounts

Costa Rica

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
GovtechIndustries

Position Overview

  • Location Type: Onsite (Costa Rica)
  • Job Type: Full Time
  • Salary: Not Specified

Granicus is a GovTech company dedicated to transforming the industry by connecting governments and their constituents. We are committed to supporting our customers' community needs with equitable and inclusive technology solutions. Recognized on the GovTech 100 list for five consecutive years and by BuiltIn as a great place to work, Granicus has partnered with over 5,500 government agencies and 300 million citizen subscribers globally. Our cloud-based solutions encompass communications, website design, meeting and agenda management, records management, and digital services, fostering stronger government-resident relationships worldwide.

Note: Candidates must reside in Costa Rica to be considered for this position.

The Customer Success Consultant – Strategic Accounts will act as a trusted advisor, focusing on driving adoption, value realization, and long-term success for a select portfolio of high-value strategic customers. This role involves personalized and proactive service, including quarterly Strategic Review meetings, collaborative Success Planning, and tailored support for budget planning. It is ideal for professionals with a background in customer success, account management, or consulting, who excel in relationship-driven environments. The consultant will collaborate with strategic U.S. and/or North American clients to align Granicus solutions with their goals, ensuring measurable outcomes and sustained partnerships.

Requirements

  • Ability/experience in assisting in the RFP response process.
  • Ability to present in a finalist capacity to a customer.

Responsibilities

Strategic Customer Engagement

  • Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
  • Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities.
  • Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
  • Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.

Customer Success Management & Strategy

  • Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
  • Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value.
  • Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations.
  • Monitor customer health and implement mitigation strategies to reduce churn risk.

Growth & Expansion

  • Identify and nurture expansion opportunities through consultative conversations and strategic planning.
  • Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
  • Present tailored value propositions to executive stakeholders.

Customer Advocacy & Experience

  • Champion the voice of the customer internally, advocating for product enhancements and service improvements.
  • Contribute to customer reference programs.

Company Information

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Skills

Customer Success
Account Management
Strategic Planning
Client Relations
Proactive Support
Success Planning
Budget Planning

Granicus

Digital solutions for government agencies

About Granicus

Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.

Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Parental Leave
Group legal coverage

Risks

Integration challenges with Simpleview and SmartGov may delay product enhancements.
Focus on destination marketing could divert attention from core GovTech services.
Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.

Differentiation

Granicus specializes in digital solutions for government agencies, enhancing public engagement.
The company offers subscription-based services, ensuring a steady revenue stream.
Granicus provides tools for managing public meetings and live video streaming.

Upsides

Increased demand for digital public engagement tools boosts Granicus' market potential.
Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.
Growing government funding for digital transformation projects offers new revenue streams.

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