Shippo

Customer Success Consultant - French Speaker

Paris, Île-de-France, France

$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consulting, Customer SuccessIndustries

Requirements

Candidates should possess at least 3 years of experience in managing customers within a consulting firm, demonstrating a proven track record of handling executive-level stakeholders and successfully driving complex, high-pressure projects. Fluency in French and English is required, with additional proficiency in German, Dutch, Italian, or Spanish being a plus.

Responsibilities

The Customer Success Consultant will own key client relationships by developing long-term partnerships, becoming a trusted advisor to clients from operational teams to C-suite executives, regularly monitoring the status of operational tasks such as carrier onboarding or support tickets, following up on delays and ensuring issues are resolved promptly, leading strategic business reviews, driving value and growth through product adoption and ROI, acting as an internal advocate for clients, strategizing for success by organizing workshops and providing input on product roadmap prioritization, and overseeing contract renewals and key negotiations to ensure continuous value delivery and satisfaction.

Skills

French
English
German
Dutch
Italian
Spanish
Client Relationship Management
Stakeholder Management
Project Management
Business Review
Product Adoption
Contract Negotiation

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

Key Metrics

San Francisco, CaliforniaHeadquarters
2013Year Founded
$150.1MTotal Funding
LATE_VCCompany Stage
Automotive & Transportation, Consumer SoftwareIndustries
201-500Employees

Benefits

Medical, dental, & vision
Take-as-much-as-you-need vacation policy
Flexible work hours
Two week-long company wide shutdowns during summer/winter
3 volunteer days off (VTOs)
WFH stipend
Charity donation match up to $100
Professional & career growth
Individual learning stipend
Personal and focused growth
Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.
Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.
New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.
The platform provides comprehensive shipping solutions, including label creation and package tracking.
Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.
Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.
Dynamic pricing models optimize revenue and offer competitive rates to customers.

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