Customer Success Manager
Flatfile- Full Time
- Junior (1 to 2 years)
Candidates should possess at least 3 years of experience in managing customers within a consulting firm, demonstrating a proven track record of handling executive-level stakeholders and successfully driving complex, high-pressure projects. Fluency in French and English is required, with additional proficiency in German, Dutch, Italian, or Spanish being a plus.
The Customer Success Consultant will own key client relationships by developing long-term partnerships, becoming a trusted advisor to clients from operational teams to C-suite executives, regularly monitoring the status of operational tasks such as carrier onboarding or support tickets, following up on delays and ensuring issues are resolved promptly, leading strategic business reviews, driving value and growth through product adoption and ROI, acting as an internal advocate for clients, strategizing for success by organizing workshops and providing input on product roadmap prioritization, and overseeing contract renewals and key negotiations to ensure continuous value delivery and satisfaction.
Shipping solution for ecommerce businesses
Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.