Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Supply Chain, TechnologyIndustries
Requirements
- Take ownership and love turning messy processes into well-oiled machines
- Have experience in startup or high-growth environments
- Are passionate about delivering real business impact for customers
- Communicate clearly and proactively — both internally and externally
- Can confidently articulate where they’d drive value within our mission
Responsibilities
- Building and scaling our onboarding and implementation workflows
- Creating proactive playbooks to increase customer engagement and retention
- Working cross-functionally with Product and Engineering to translate feedback into action
- Driving upsell/expansion opportunities and managing strategic accounts
- Launching new CS tooling or automation that improves efficiency
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or does it require office presence?
The role is open to remote work or in-person at the San Francisco office 3-4x a week.
What skills or qualities are you looking for in candidates?
They seek people who take ownership and love turning messy processes into well-oiled machines, have experience in startup or high-growth environments, are passionate about delivering real business impact for customers, communicate clearly and proactively, and can confidently articulate where they’d drive value.
What is the company culture like at Pallet?
Pallet moves fast, cares deeply about customer outcomes, and is building a team that thrives on trust, accountability, and creativity.
What should I include in my application for this role?
Pitch how you think you could make an impact at Pallet by articulating what you would build, lead, or improve, especially in areas like onboarding, retention, product enablement, or strategic account growth.
What is the salary or compensation for this position?
This information is not specified in the job description.
Padlet
Collaborative platform for creating digital content
About Padlet
Padlet is a platform that allows users to create and share digital content collaboratively. It provides virtual boards where users can post various types of content, including text, images, videos, and other multimedia. This platform caters to a wide range of users, such as educators, students, businesses, and creative professionals. Padlet operates on a subscription model, offering different pricing tiers to meet the needs of individual users and large organizations. What sets Padlet apart from its competitors is its focus on user-friendly design and aesthetic appeal, making the process of digital collaboration both efficient and enjoyable. The goal of Padlet is to enhance the way people work together online by providing an accessible and visually appealing space for sharing ideas and content.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$12.3MTotal Funding
SERIES_ACompany Stage
Consumer Software, EducationIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Commuter Benefits
Health Savings Account/Flexible Spending Account
Stock Options
Paid Vacation
Parental Leave
Risks
Increased competition from emerging digital collaboration tools with lower costs.
The rise of AI-driven content creation platforms may reduce manual content curation needs.
Privacy concerns related to data sharing could lead to user attrition.
Differentiation
Padlet offers a unique multimedia-friendly, free-form, real-time wiki experience.
The platform caters to diverse clients, including educators, businesses, and creative professionals.
Padlet emphasizes user-friendly design and aesthetic appeal in digital collaboration.
Upsides
Increased demand for digital collaboration tools due to remote learning trends.
Growing interest in multimedia content creation among educators and students.
The rise of subscription-based models aligns with Padlet's business strategy.
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