Customer Success ( Brisbane, Australia) at Zenoti

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Beauty and Wellness, FitnessIndustries

Requirements

Have worked with large scale enterprise customers
Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude
Experience with and/or an understanding of the wellness industry is strongly recommended
Managing SaaS or Cloud technical accounts with desire to learn new value propositions, products, and customers
Previous Senior-level Program Management or Product Management experience a huge plus
Experience in customer-facing project/engagement management, technical pre-sales or other enterprise software IT/technical delivery or consulting role (Professional Services or Software Licensing)
Ability to analyze a business in the wellness industry, both qualitatively and quantitatively, and articulate challenges, opportunities, and solutions
Executive facilitator, with excellent presentation and written communication skills working with C-Suite/VPs/Directors

Responsibilities

Creating value, revenue, results and rock-solid relationships with Zenoti customers by being a strategic, trusted business partner and advocate
Analyzing and gaining insight into the customer’s business, market, industry, and revenue model, and then driving recommendations and solutions leveraging Zenoti capabilities to deliver revenue and results
Consulting with existing and new customers to ensure they are getting the most out of the Zenoti system, and where required, engaging with relevant team members across the organization to ensure challenges faced are addressed in a timely manner
Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team
Identifying, developing and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies
Drive periodic customer engagements and touch-points to inform “Customer Health”, manage expectations, identify necessary escalations and ensure continued high customer satisfaction

Skills

Customer Success Management

Account Management

CRM

SaaS

Business Analysis

Customer Retention

Revenue Growth

Strategic Partnership

Zenoti

Cloud-based software for beauty businesses

About Zenoti

Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.

Bellevue, WashingtonHeadquarters

2010Year Founded

$322MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Risks

Emerging competitors in beauty software could threaten Zenoti's market share.

Economic downturns may reduce spending in the beauty and wellness industry.

Data privacy regulations like GDPR pose compliance challenges for Zenoti.

Differentiation

Zenoti offers a comprehensive mobile solution for salons, spas, and med spas.

The platform supports both large chains and small businesses with scalable features.

Zenoti's SaaS model ensures continuous updates and improvements without manual installations.

Upsides

Zenoti's integration of AI-driven personalization enhances user experience and client retention.

The rise of mobile-first strategies aligns with Zenoti's comprehensive mobile solution.

Zenoti's SaaS model benefits from the growing trend of subscription-based revenue streams.

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