Customer Success Associate Client Manager at Nielsen

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CPGIndustries

Requirements

2-5 years of experience in the CPG industry and/or related sales, category management, market research
Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS & Panel data
Curious person who likes building stories based on data to answer business questions
Strong analytical mind and excellent numerical skills
Expert knowledge of Microsoft Excel and PowerPoint
Excellent command of both written and spoken English
Digital savvy & fast learner of concepts/tools/analyses
Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc
Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage
Ability to coach others in data analyses and working with the NIQ tools
US-based at time of application (hybrid role in Chicago, IL, 3x onsite)

Responsibilities

Work as a master of proprietary NIQ tools and metrics, and use these to help solve clients' business questions
Work closely with the Account Leads to transform the customer experience
During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story
Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations
Prepare and present insights/recommendations, using NIQ standards like SCQA and AP
Drive customer satisfaction through analyses and delivery of relevant and impactful insights
Identify revenue leads in an independent way and take ownership in partnering with AL to convert these into revenue opportunities
Execute the new service model
Take initiative to remove roadblocks when they arise
Lead by example, guiding and coaching junior team members
Lead Thought Leadership Projects

Skills

NIQ tools

POS data

Panel data

SCQA

data visualization

analytics

market research

category management

client insights

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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