Customer Success Associate

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI & Machine Learning, Consumer Software, Food & AgricultureIndustries

Requirements

Candidates should have at least 1 year of experience in customer support, account management, or a similar role. Strong communication skills are essential, with the ability to articulate technical information clearly to both internal and external stakeholders. Attention to detail and a commitment to high-quality service delivery are required, along with proficiency in data entry to ensure accuracy and efficiency. A proactive approach to troubleshooting and resolving client issues is necessary, and fluency in English, both written and spoken, is expected.

Responsibilities

The Customer Success Associate will support Customer Success Managers in executing successful implementations for vendor partners, ensuring smooth operations and customer satisfaction. They will collaborate with CSMs on partnership execution, taking initiative to improve the vendor experience. Responsibilities also include supporting CSMs throughout the partnership lifecycle, handling pre-implementation data, and troubleshooting post-implementation requests. Additionally, the associate will assist in preparing training materials for onboarding partners and train the Choco AI model by processing orders before partnership launches.

Skills

Customer Support

Account Management

Communication

Technical Communication

Data Handling

Troubleshooting

Training

Order Processing

Coco

Food delivery service from local restaurants

About Coco

CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.

Santa Monica, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Social ImpactIndustries

501-1,000Employees

Risks

Dependency on Uber's platform may lead to loss of direct customer relationships.

Technological challenges in partnerships could delay delivery improvements.

Reliance on robotic systems may face public resistance and technological malfunctions.

Differentiation

Coco promises faster, hotter, and fresher deliveries than competitors.

The company operates with a zero-emissions model, appealing to eco-conscious consumers.

Transparent pricing with no markups or tips sets Coco apart in the delivery industry.

Upsides

Partnership with Uber Eats expands market reach and customer base.

Advancements in AI and robotics reduce operational costs and increase efficiency.

Growing demand for sustainable delivery aligns with Coco's zero-emissions promise.

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