Customer Success Associate at Poppulo

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Communications Technology, Workplace TechnologyIndustries

Requirements

Strong written and verbal communication skills
Strong analysis and problem-solving skills
Ability to learn custom software packages and products quickly
Demonstrated ability to communicate effectively using both oral and written skills
5+ years’ experience in Project Management, SW Delivery, Customer Experience/Resource Mgt
Bachelor’s degree in related field or equivalent experience
Experience with Salesforce – creating reports, dashboards, metrics

Responsibilities

Support multiple client account portfolios
Develop relationships across the portfolio of accounts to drive value for all customers on their journey
Continually seek out opportunities to increase customer satisfaction and deepen client relationships
Perform proactive issue and risk monitoring for trends and resolution
Address majority of client issues and resolve problems to client’s satisfaction
Adopt and use digital technologies to the impact
Serve as the first line of escalation for support issues
Assist in defining client standards and process for new projects and product deliveries
Drive clients toward contract renewals through effective relationship management
Identify opportunities for improvement, make constructive suggestions for change, and positively contribute to client operations
Work closely with the Customer Success Managers (CSM) and/or other members of the Customer Success team to determine and implement needs as required by evolving process strategy and client scope
Provide weekly detailed status reports where applicable
Identify sales opportunities for account growth and retention
Contribute to team building and knowledge sharing opportunities

Skills

Project Management

Customer Success

Time Management

Customer Service

Account Management

Teamwork

Poppulo

Communication solutions for employee engagement

About Poppulo

Poppulo focuses on enhancing communication between businesses and their key audiences, including customers and employees. The company offers solutions that facilitate effective communication, recognizing it as a fundamental human need. Poppulo's products are designed to help organizations create meaningful connections and improve workplace experiences. Unlike many competitors, Poppulo emphasizes the importance of people in its approach, aiming to foster a more informed and connected world. The company's goal is to empower its customers to achieve impactful communication that leads to positive results.

Cork, IrelandHeadquarters

2012Year Founded

$34MTotal Funding

LATE_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Flexible Work Hours

Educational Assistance

401(k) Company Match

Paid Vacation

Life Insurance

Wellness Program

Risks

Recent layoffs may indicate financial instability or restructuring challenges at Poppulo.

Adoption of Poppulo AI may face resistance from traditional communication teams.

Integration challenges from mergers may affect seamless service delivery.

Differentiation

Poppulo's Harmony platform integrates employee communications, digital signage, and workplace management.

Poppulo AI enhances productivity with intelligent insights and automation for communication teams.

Poppulo's omnichannel platform is trusted by 47 of the Fortune 100 companies.

Upsides

Poppulo AI boosts productivity and engagement with enterprise-grade AI capabilities.

The Engage '23 Conference highlights Poppulo's leadership in virtual industry events.

Poppulo's recognition as a top software reflects high demand for its communication solutions.

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