Senior Observability Architect | USA EST| Remote at Grafana Labs

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Deeply technical expert
Systems thinking
Architecture design
Experience with modern infrastructure and application environments
Experience with observability solutions (metrics, logs, traces)
Strong relationship-building skills
Experience with customer success
Experience with technical troubleshooting and guidance
Experience with technical roadmaps
Experience with product feedback and roadmap priorities

Responsibilities

Serve as the primary technical point of contact for a portfolio of Grafana customers
Design the observability maturity journey of customers and assist them on that path
Provide expert-level troubleshooting and guidance to drive adoption
Conduct regular technical reviews and health checks to ensure client success
Advise clients on best practices and strategies for leveraging Grafana technology
Collaborate with clients to develop and execute technical roadmaps
Identify opportunities for clients to optimize their cost and expand their use of Grafana solutions
Develop and maintain strong, long-term relationships with key stakeholders
Own customer lifecycle with the support of Engagement Managers and Onboarding Solutions Architects
Drive the adoption and effective use of the Grafana product suite within the customer portfolio
Act as the voice of the customer within the company
Conduct training sessions and workshops to educate clients on Grafana technology

Skills

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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