Customer Success
CointrackerSalary not specified
- Full Time
- Entry Level & New Grad
$20,800 – $24,960Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail Security, Artificial Intelligence, Loss PreventionIndustries
Requirements
Candidates should have a minimum of 4 years of customer-facing experience in roles such as customer service, customer success, or sales, along with strong technical aptitude and the ability to troubleshoot and resolve technical issues. Experience with CRM systems (e.g., HubSpot) is preferred, and familiarity with ticketing systems (e.g., Zendesk) is an advantage. Applicants must also possess excellent written and verbal communication skills in English, be available to work during East Coast business hours, and have a strong and reliable internet connection, while also aligning with the company’s values and culture.
Responsibilities
As a Customer Success Analyst, you will manage a portfolio of approximately 40 mid-market customers, ensuring regular engagement through monthly meetings and fostering strong relationships. You will collaborate with account stakeholders to ensure they derive maximum value from the platform, work cross-departmentally to gather customer information, report directly to the Head of Customer Success and Customer Success Lead, and lead initiatives aimed at driving customer engagement and delivering customer value. Additionally, you will gather and relay product feedback to the Head of Customer Success and Head of Product.
Skills
Customer Relationship Management
Customer Success
Technical Troubleshooting
CRM Systems
HubSpot
Zendesk
Communication Skills
English Language
Panopto
Video management and streaming solutions provider
About Panopto
Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.
Key Metrics
Seattle, WashingtonHeadquarters
2007Year Founded
$47.2MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, EducationIndustries
51-200Employees