Customer Success Account Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Company: Adobe

Adobe is dedicated to changing the world through digital experiences. We provide tools and resources for designers, artists, and businesses to create exceptional digital content and transform how companies interact with customers. We are committed to hiring the best talent and fostering an inclusive environment where everyone is respected and has equal opportunities. We believe that innovative ideas come from all corners of the organization.

The Art of Sales - ICX Sales Team

• Adobe’s ICX sales team is a modern sales force of 400+ digital sellers, supported by analytics and data science teams.
• We are integrated with the Adobe.com digital marketing & engagement funnel and leverage customer demographic and behavioral data to predict future sales actions.

The Challenge

• The role involves expanding a team of Account Managers focused on a specific cohort of reseller business to drive revenue growth through strategic cross-selling and upselling initiatives.
• Account Managers will be responsible for helping customers adopt solutions easily, optimizing their product experience, and guiding them to internal support teams when needed.
• This role includes nurturing and co-selling with partners, managing the entire account lifecycle, conducting strategic account planning, assessing client needs, and building connections with multiple stakeholders.

Responsibilities

• Drive revenue growth through strategic cross-sell and up-sell initiatives.
• Help customers adopt Adobe solutions with ease.
• Optimize customer product experience.
• Guide customers to internal support teams as needed.
• Nurture and co-sell with partners.
• Conduct strategic account planning.
• Assess client needs.
• Build connections with multiple stakeholders.

Requirements

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