[Remote] Customer Success Account Manager at Adobe

India

Adobe Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Skills

Key technologies and capabilities for this role

Account ManagementCustomer Relationship ManagementStrategic PlanningCross-sellingUpsellingCustomer AdoptionStakeholder EngagementPartner Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary for this Customer Success Account Manager role?

This information is not specified in the job description.

What skills are required for this role?

The role requires skills in strategic account planning, assessing client needs, building stakeholder connections, driving cross-sell and up-sell initiatives, and nurturing partner relationships.

What is the company culture like at Adobe?

Adobe fosters an inclusive environment where everyone is respected and has equal opportunities, believing that innovative ideas come from all corners of the organization.

What makes a strong candidate for this position?

Strong candidates will have experience in account management, particularly with reseller business, expertise in cross-selling and upselling, and the ability to manage the full account lifecycle while building stakeholder relationships.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters
1994Year Founded
$668.9MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise Software, DesignIndustries
10,001+Employees

Benefits

Company Equity
401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.
Open-source alternatives may attract users away from Adobe's subscription model.
Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.
Adobe's subscription model includes special pricing for students, teachers, and businesses.
Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.
Remote work boosts demand for Adobe's cloud-based document management solutions.
AR's popularity in marketing benefits Adobe's 3D and AR tools.

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