[Remote] Customer Solutions Consultant II at Ada

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, Technology, Customer ExperienceIndustries

Requirements

2+ years of strategy/management/technology consulting and/or pre-sales engineering experience
Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences
Strong relationship building skills as you will be required to maintain and develop technical champions across the table. Experience building relationships with VP level stakeholders will be considered an asset
Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo
Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment
Generative AI implementation experience will be considered a strong asset

Responsibilities

Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses
Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions
Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO)
Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy
Scope and design integrations into customers' existing technology stack
Support pre-sales meeting quarterly revenue goals through closing new business
Support customers through their implementation and going live with our product
Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews

Skills

Key technologies and capabilities for this role

AICustomer ServiceSalesConsultingAI StrategyAutomationTechnical ExpertiseBusiness Analysis

Questions & Answers

Common questions about this position

What experience is required for the Customer Solutions Consultant II role?

Candidates need 2+ years of strategy/management/technology consulting and/or pre-sales engineering experience, along with working knowledge of APIs and SaaS platforms like Shopify, Salesforce, Zendesk, and Hubspot.

What key skills are needed for this position?

Excellent communication and presentation skills to explain technical concepts to non-technical audiences, strong relationship building skills especially with VP-level stakeholders, and a technically and analytically curious mindset as a perpetual learner.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at Ada?

Ada values driving progress and continuous improvement, sees growth as a reflection of individual personal growth, and seeks ambitious, eager-to-grow team players with a start-up mentality who are reliable, resilient, and able to manage multiple priorities in a fast-paced environment.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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