Customer Solutions Architect I (Austin) at dbt Labs

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data AnalyticsIndustries

Requirements

1+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
High degree of comfort presenting to various stakeholders or audience

Responsibilities

Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

Skills

Key technologies and capabilities for this role

dbt Cloudanalytics engineeringdata transformationstechnical workshopslive demoscustomer successdata challenges

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

The role is hybrid and based in Austin, Texas, requiring you to be in the office 2 days per week.

What are the main responsibilities of a Customer Solutions Architect?

You will manage a portfolio of customers, monitor account health and utilization, build relationships with technical stakeholders, and educate customers on dbt Cloud features to drive retention and expansion.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at dbt Labs?

dbt Labs values empowering data practitioners through code-based transformations, software engineering best practices, open source infrastructure, and community-driven analytic code, while building a team of passionate, curious people.

What makes a strong candidate for this Customer Solutions Architect role?

Strong candidates should have experience helping customers maximize value from technical products like dbt Cloud, skills in leading technical discussions and demos, and the ability to act as the voice of the customer while being part of an early team building processes.

dbt Labs

Cloud-based data management platform for analytics

About dbt Labs

GetDBT.com is a cloud-based data management platform that helps companies streamline their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and ensures data quality through testing and governance features. Unlike its competitors, GetDBT.com focuses on scalability and complexity, making it suitable for businesses at various stages of data maturity. The company's goal is to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Philadelphia, PennsylvaniaHeadquarters

2016Year Founded

$403.1MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Paid Parental Leave

Wellness Program

Home Office Stipend

Risks

Increased competition from Fivetran's integration may lead to customer attrition.

Dbt Mesh's complexity could cause integration challenges for existing users.

New executive appointments may lead to strategic shifts misaligned with customer expectations.

Differentiation

Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.

The platform supports SQL-based data modeling, appealing to data analysts and engineers.

Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

Upsides

Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.

Mark Porter's appointment as CTO could drive technological advancements and innovation.

Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

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