Customer Solutions Architect, Australia

Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data & Analytics, SoftwareIndustries

Requirements

Candidates must have at least 3 years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner. A solid technical background with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency is required. The role is based in Australia and requires experience with APAC commercial and enterprise customers.

Responsibilities

The Customer Solutions Architect will manage a portfolio of customers, monitor account health and product adoption, and identify opportunities for expansion or churn. Responsibilities include improving customer loyalty and retention by building strong relationships with key stakeholders, educating customers on dbt Cloud features, and collaborating with Sales Directors and Solutions Architects. The role also involves acting as the voice of the customer in product discussions, improving internal processes, and creating external-facing content through various channels.

Skills

dbt Cloud

Data Transformation

Analytics Engineering

Technical Discussions

Demos

Technical Workshops

Customer Success

dbt Labs

Cloud-based data management platform for analytics

About dbt Labs

GetDBT.com is a cloud-based data management platform that helps companies streamline their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and ensures data quality through testing and governance features. Unlike its competitors, GetDBT.com focuses on scalability and complexity, making it suitable for businesses at various stages of data maturity. The company's goal is to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Philadelphia, PennsylvaniaHeadquarters

2016Year Founded

$403.1MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Paid Parental Leave

Wellness Program

Home Office Stipend

Risks

Increased competition from Fivetran's integration may lead to customer attrition.

Dbt Mesh's complexity could cause integration challenges for existing users.

New executive appointments may lead to strategic shifts misaligned with customer expectations.

Differentiation

Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.

The platform supports SQL-based data modeling, appealing to data analysts and engineers.

Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

Upsides

Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.

Mark Porter's appointment as CTO could drive technological advancements and innovation.

Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

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