Customer Service Telecommunication Specialist I at Abbott

Alajuela, Alajuela, Costa Rica

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High school degree
+1 year(s) of experience in a customer service, product support, IT, telecommunications, or related role
Knowledge of computer systems including Word, PowerPoint, Excel, and Outlook
Language Proficiency: Fully Bilingual (English and Spanish) C1

Responsibilities

Answers calls from hospital staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
Determines the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
Performs outbound calls to Sales Representatives to confirm receipt of case information
Triages calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
Works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures
Provides answering services and paging services for Abbott Sales Representatives, physicians, and hospital personnel

Skills

Key technologies and capabilities for this role

Customer ServiceTelecommunicationsContact CenterPatient TrackingPaging ServicesData EntryEmergency Response

Questions & Answers

Common questions about this position

What is the work location for this position?

This position works out of the Abbott location in Alajuela and is office based.

What are the required qualifications for this role?

Candidates need a high school degree plus 1 year of experience in customer service, product support, IT, telecommunications, or a related role, knowledge of computer systems including Word, PowerPoint, Excel, and Outlook, and must be fully bilingual in English and Spanish at C1 level.

What is the shift schedule for this job?

The shift is Monday to Friday from 1pm to 9pm.

What is the compensation or salary for this position?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Experience in the biotech, bio-instruments, or medical devices industries is preferred, along with the required customer service or related experience and bilingual proficiency.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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