[Remote] Social and High Risk Response Specialist at Wealthsimple

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum 3 years of Social Community Management experience
Proven track record of success in de escalation and client retention
Bilingual with a fluency in French and English (nice to have)
Fintech experience (nice to have)
Availability during PST Business hours

Responsibilities

Build comprehensive client sentiment and social trend reports that capture and analyze key aspects of escalation root cause and trends
Collaborate with various stakeholders across functions to identify and address urgent issues, transform problems into solutions, and champion the client experience
Engage with and manage our social communities (including platforms such as Reddit) to address client concerns and gather insights from these open community discussions
Collaborate with our Marketing and Communications team where needed in relation to the Client Experience
Use social media expertise and sentiment reports to advocate for the Client experience cross-functionally
Leverage strong internal and external writing skills to resolve sensitive cases, develop training and templated support to the CXO and process documentation
Be ready and flexible to help support with client escalations including public facing social escalations, executive and high risk escalations and formal complaints

Skills

Wealthsimple

Digital platform for investing and financial management

About Wealthsimple

Wealthsimple provides a range of financial tools that help individuals manage their money effectively. Their services include automated investing, where users can set up investment accounts that automatically adjust based on market conditions, and commission-free stock trading, allowing users to buy and sell stocks without paying fees. They also offer cryptocurrency investments for those interested in digital currencies and a straightforward tax filing service that is designed to be quick and user-friendly. Wealthsimple stands out from its competitors by focusing on young professionals and tech-savvy individuals, providing a digital platform that is easy to navigate and understand. The company's goal is to simplify financial management, making it accessible to everyone by using technology to create a more personal and approachable experience in finance.

Toronto, CanadaHeadquarters

2014Year Founded

$826.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Unlimited Paid Time Off

Professional Development Budget

Wellness Program

Remote Work Options

Paid Holidays

Risks

Increased competition from zero-commission brokers could erode Wealthsimple's market share.

Invite-only rollout of Wealthsimple Cash may limit user adoption and growth.

Rapid cryptocurrency adoption pressures Wealthsimple to innovate its offerings continuously.

Differentiation

Wealthsimple offers a human-centric approach to finance with user-friendly digital tools.

The company provides a seamless platform for investing, trading, saving, and tax filing.

Wealthsimple targets young, tech-savvy professionals seeking accessible financial management solutions.

Upsides

Wealthsimple's AUA reached $50 billion, indicating strong market presence and growth potential.

The rise of AI-driven advisory services can enhance Wealthsimple's personalized investment offerings.

Fractional shares' popularity aligns with Wealthsimple's target demographic, boosting user acquisition.

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