Customer Service Support Agent with German at Planet

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Retail, HospitalityIndustries

Requirements

Strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role
Strong skills in MS Office (especially MS Excel/Outlook)
Basic IT knowledge beyond Office suite is an advantage, but a desire to continuously learn and apply new knowledge is a requirement
Experience in the Card Payment industry will be a strong asset
Fluent in English and German, verbal and written (native level)

Responsibilities

Provide first line technical and administrative analysis and resolution to issues raised by customers, and create escalations to other departments when necessary
Maintain the incident tracking system through all steps of the ticket life cycle, from input of issue through to resolution
Get to know key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication
Independently assign priorities to reported issues through experience
Gain knowledge of the systems which customers in your region use; document this knowledge and Customer Support procedures in the knowledge management platform
Manage and safeguard the confidentiality, performance, and availability of business applications

Skills

Key technologies and capabilities for this role

MS ExcelMS OutlookMS OfficeCustomer ServiceIncident TrackingTechnical SupportGermanEnglish

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

Planet embraces a hybrid work model, requiring three days a week in the office.

What skills are required for the Customer Service Support Agent role?

Candidates need a strong customer service attitude, fluency in English and German at native level, and strong MS Office skills especially in Excel and Outlook. Basic IT knowledge is an advantage, experience in the Card Payment industry is a strong asset, and a desire to continuously learn is required.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Planet?

Planet is an equal opportunity employer that values diversity, with all employment decisions based on qualifications, merit, and business need. It offers a fast-paced technology market environment for career growth in connected commerce.

What makes a strong candidate for this Customer Service Support Agent position?

Strong candidates have experience in a similar Merchant and Technical Partners Support role, skills in the Card Payment industry, fluency in English and German, and a proactive attitude toward learning and customer communication.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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