Customer Service Supervisor - Member Care

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Requirements

Candidates must reside in UT, CO, OH, NC, GA, FL, or TX. A high school diploma or equivalent experience is required, with a Bachelor's degree being preferred. The role demands 5+ years of customer service experience, including at least 2 years in team management with performance management and goal setting. Strong communication, problem-solving skills, and the ability to connect with team members and customers are essential. Experience with goal setting, task prioritization, resource allocation, and attention to detail is necessary. Familiarity with service level metrics, quality assurance processes, and driving performance improvements is required. Healthcare/insurance experience and bilingual skills are preferred.

Responsibilities

The Member Care Supervisor will manage the performance and productivity of a team of 10-15 agents by setting goals, expectations, and holding them accountable. They will foster a supportive culture, ensure positive team morale, and field feedback from members and specialists. Responsibilities include overseeing the integrity of leads' work, monitoring service levels, assisting on calls/chats/emails as needed, and collaborating with the Training and Workforce teams for onboarding and schedule adherence. The supervisor will evaluate employee performance, conduct reviews, manage disciplinary actions, and maintain detailed records. A flexible schedule, including coverage for opening, closing, and weekend shifts, is required. The role may also involve other special projects and job-related duties.

Skills

Customer Service

Member Care

Supervision

Performance Management

Team Leadership

Problem Solving

Customer Experience

Healthcare

Adaptability

Sidecar Health

Affordable health insurance with price transparency

About Sidecar Health

Sidecar Health provides health insurance plans that focus on affordability and transparency, including options compliant with the Affordable Care Act (ACA). The company allows members to see average cash prices for medical services upfront, helping them make informed decisions and avoid unexpected costs. Revenue is generated through member premiums, which cover medical expenses, while also benefiting from the difference between negotiated cash prices and premiums. Sidecar Health's goal is to empower members to take control of their healthcare expenses with straightforward and cost-effective insurance options.

El Segundo, CaliforniaHeadquarters

2018Year Founded

$319.1MTotal Funding

SERIES_DCompany Stage

Financial Services, HealthcareIndustries

201-500Employees