Customer Service Specialist IVDR - French & German Language at Abbott

Galway, County Galway, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Fluency in French and German languages
Proficiency in CRM systems, SAP, and online order systems
Strong communication skills for proactive, professional, positive, and courteous interactions via email, phone, fax
Ability to coordinate cross-functionally with Quality, IT, business units, commercial sales team, central warehouse, and other departments
Knowledge of products, inventory levels, special requirements, and promotions

Responsibilities

Process all orders received via CRM system (primarily email, also phone, fax, online)
Communicate proactively with internal and external customers regarding order status and other topics
Review and maintain customers' open orders on a daily basis
Investigate and resolve order processing issues, working cross-functionally to resolve customer queries
Resolve e-mail, fax, and telephone inquiries on pricing, inventory availability, terms, delivery, or general questions
Collaborate with other departments to ensure accuracy of data maintained on SAP
Keep customer account changes up to date and communicate to the commercial sales team
Stay up to date on products, inventory levels, special requirements, and promotions to support excellent customer service
Communicate regularly with Team Lead on all changes, issues, and potential concerns with customer accounts
Share ideas and drive/support continuous improvement
Coordinate cross-functional efforts across Quality, IT, and other business units
Provide admin support for commercial sales team and logistic support for internal/external customers

Skills

Key technologies and capabilities for this role

FrenchGermanCustomer ServiceIVDRDiagnostics

Questions & Answers

Common questions about this position

What is the employment type and duration for this position?

This is a full-time position on a 12 month fixed term contract.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What language skills are required for this role?

Fluency in French and German is required for this Customer Service Specialist role focused on IVDR.

What does Abbott's work environment and company culture look like?

Abbott is committed to helping people live their best lives through health innovations, with 114,000 employees across 150 countries and 6,000 in Ireland; in Galway, it serves as the hub for Rapid Diagnostics and Global Business Services supporting EMEA.

What makes a strong candidate for this customer service role?

Strong candidates should have experience in order processing via CRM systems (email, phone, fax, online), proactive communication with customers in French and German, problem-solving, and coordinating across Quality, IT, and other units.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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