Customer Service Specialist - Business Care at Stanley Black & Decker

Mechelen, Flanders, Belgium

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Tools, Consumer GoodsIndustries

Requirements

Strong customer service skills and a genuine passion and care for servicing business customers
Strong Dutch and French language skills, with operational proficiency in English
Experience or exposure to a CRM platform, ideally SAP
PC literacy, with competent data entry skills in Excel
Basic knowledge and understanding of supply chain processes
Familiarity with constraints, Incoterms, and export documentation
Team player with excellent time management skills and attention to detail
Excellent interpersonal skills and the ability to communicate at all levels

Responsibilities

Processing and managing orders from validation through to dispute resolution for a portfolio of customers
Responding to customer queries and resolving disputes related to deliveries, returns, and pricing via email or phone
Collaborating internally within the team and the wider business to ensure customer satisfaction
Proposing process improvements and automation opportunities for greater efficiency, while ensuring compliance with all procedures
Collaborating with sales teams to address and resolve customer issues
Sharing skills and knowledge to foster continuous improvement and team spirit

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingDispute ResolutionEmail CommunicationPhone SupportProcess ImprovementAutomationDutch

Questions & Answers

Common questions about this position

What is the location and work arrangement for this role?

The position is based in Mechelen, Belgium, with a hybrid model requiring 3 days in the office and 2 days at home.

What compensation and benefits are offered?

The role offers an attractive salary & benefits package, discounts on Stanley Black & Decker tools and other partner programs, and excellent opportunities for continuous professional development.

What skills and qualifications are required for this position?

Required skills include strong Dutch and French language skills with operational proficiency in English, strong customer service skills, experience or exposure to a CRM platform ideally SAP, PC literacy with Excel data entry, basic supply chain knowledge, and excellent interpersonal and time management skills.

What is the company culture like at Stanley Black & Decker?

The company values people with purpose, integrity, relentless pursuit of excellence, and a care for making things better, fostering a top-notch team environment with team spirit, continuous improvement, and global collaboration across 48,000 diverse professionals.

What makes a strong candidate for this Customer Service Specialist role?

Strong candidates demonstrate a passion for customer service, language proficiency in Dutch, French, and English, supply chain knowledge, CRM experience like SAP, and a team-oriented mindset with interpersonal skills and attention to detail.

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

Land your dream remote job 3x faster with AI

Try Jobo Free