Customer Service Specialist at Abbott

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

Proficient in MS Office including Excel, Word, and Outlook
Good keyboarding and typing skills
Data entry experience
Ability to multi-task and meet deadlines
Ability to communicate professionally
Willing to work night shift
College/Bachelor’s Degree
Minimum 1-2 years experience in a related field
Knowledge of SAP or ERP applications preferred

Responsibilities

Manage and process workflow related to customer purchase orders (Fax/Email into Esker, EDI, Salesforce.com)
Ensure data accuracy of all sales order information entered into SAP ERP system
Manage incoming requests from functional mailboxes, review/respond to emails professionally with accurate information and timely follow-ups
Collaborate with Master Data, Purchasing, Finance, Sales/Marketing, Distribution Centers on allocations, returns/credits, and order issues
Investigate and resolve escalated orders from Esker, SAP, and Salesforce.com; elevate to SME/Team Lead if necessary
Generate reports (e.g., open orders, billing block, error trending)
Collaborate with Team Lead/Supervisor and SME on continuous improvement and process efficiencies
Execute assigned tasks and/or projects
Maintain knowledge of Abbott Systems (SAP, Esker, Agile, Metro, LERN, SharePoint) to provide accurate information and follow guidelines
Build and maintain professional relationships with internal and external customers
Execute applicable Quality System processes
Support Sarbanes Oxley (SOX) compliance
Adhere to all procedures and Service Level Agreements (SLAs)
Other duties as assigned

Skills

Key technologies and capabilities for this role

SAP ERPSalesforce.comEskerEDICustomer ServiceOrder ProcessingData AccuracyEmail ManagementEscalation Resolution

Questions & Answers

Common questions about this position

What is the employment type for this Customer Service Specialist position?

The position is full-time employment.

Is this Customer Service Specialist role remote or office-based?

This information is not specified in the job description.

What key skills are required for the Customer Service Specialist role?

Proficiency in MS Office is required, along with detailed orientation, customer focus, functional/technical skills, time management, problem-solving, and collaboration/teamwork.

What is the company culture like at Abbott Rapid Dx North America?

The GBS group fosters a collaborative, team-focused, and winning environment where employees are accountable and encouraged to develop themselves.

What makes a strong candidate for this Customer Service Specialist position?

Strong candidates demonstrate proficiency in MS Office, key competencies like detail orientation, customer focus, problem-solving, and teamwork, plus experience with systems like SAP, Esker, and Salesforce.com.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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