Customer Service Representative
InsurifySalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Customer Service Representative - Westwood Insurance Agency at Foundation Risk Partners
Plano, Texas, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- High School Diploma/GED
- 1 year relevant experience
- Property & Casualty insurance license
Responsibilities
- Provide timely, accurate customer service by answering inbound calls
- Research inquiries and respond to coverage, billing, and policy-related questions
- Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs
- Continue professional growth by completing various corporate product training courses throughout tenure with Westwood
- Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
- Gain knowledge of department processes and procedures
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Service Representative position?
This information is not specified in the job description.
Is this a remote, hybrid, or in-office role?
The position is hybrid.
What are the key requirements for this customer service role?
Candidates need a High School Diploma/GED, 1 year of relevant experience, and a Property & Casualty insurance license.
What opportunities are there for professional growth in this role?
The role includes continuing professional growth through various corporate product training courses and building knowledge by taking personal initiative for learning additional processes.
How should I apply for this position at Westwood Insurance Agency?
Apply directly on the career site as The Baldwin Group will not accept unsolicited resumes from any other source, including agencies.
Foundation Risk Partners
Insurance brokerage and consulting services
About Foundation Risk Partners
Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.
Daytona Beach, FloridaHeadquarters
2017Year Founded
$2MTotal Funding
DEBTCompany Stage
Consulting, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Paid Vacation
Risks
Over-reliance on AI could cause disruptions if technical issues arise.
Expansion into new regions may pose compliance and operational challenges.
Leadership changes might lead to strategic shifts affecting company stability.
Differentiation
Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.
The company focuses on a strategic mix of industry expertise and cultural fit.
Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.
Upsides
AI solutions have decreased cycle times by up to 90% for certain activities.
Prospect conversion rates have increased by up to 50% due to AI adoption.
Expansion into Baldwin, New York, offers new market opportunities.
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