Customer Service Representative (Part Time) at Bone Dry Roofing

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Roofing, ConstructionIndustries

Requirements

High School Diploma or equivalent
Pass a background check
2-3 years of call center experience with telephone systems and technology
Language proficiency
Strong and accurate typing skills (45+ words/minute preferred)
Active listening, verbal, and written communication skills, including professional phone voice
Proficiency with computers, especially CRM software
Detail-oriented in a fast-paced environment
Accurate data entry and typing skills
Teamwork-oriented
Ability to multi-task
Adaptability and accountability
Customer-focused, professional, reliable, knowledgeable, and adaptable
Military service a plus
Onsite work at Indianapolis office (not remote)

Responsibilities

Handle a high volume of inbound and outbound calls and create a positive experience for each caller
Answer or make calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team
Answer calls from customers with complaints or other issues with products or services and direct them to the appropriate team lead
Respond efficiently and accurately to callers, explaining possible solutions, and ensure clients feel supported and valued
Engage in active listening with callers, confirming or clarifying information, and diffusing clients as needed
Build lasting relationships with clients and other call center team members based on trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Understand company products, services, and policies
Participate in ongoing training and other learning opportunities to expand knowledge of position, company’s products, and services
Support other assignments such as ongoing CRM database maintenance, DNS list maintenance, etc
Adhere to all company policies and procedures
Assist in other administrative duties as requested

Skills

Customer Service

Inbound Calls

Outbound Calls

Call Handling

Active Listening

Complaint Resolution

Appointment Scheduling

CRM

Call Center Metrics

Bone Dry Roofing

Provides residential and commercial roofing solutions

About Bone Dry Roofing

Bone Dry Roofing is a specialist in both residential and commercial roofing services, integrating advanced GAF Camelot II Shingles technology to offer enhanced roof durability and protection. Their focus on using high-grade materials with Class A fire ratings and high wind resistance ensures reliability in their projects and promotes a safeguarded environment for employees and clients alike. The company’s dedication to providing robust roofing solutions makes it a commendable workplace for those interested in a career in sustainable and secure construction practices.

7735 Winton Dr, Indianapolis, IN 46268, USAHeadquarters

1989Year Founded

VENTURE_UNKNOWNCompany Stage

Real EstateIndustries

51-200Employees