Customer Service Representative II at Arrow Electronics

Tlaquepaque, Jalisco, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, TechnologyIndustries

Requirements

2-3 years of related experience (experience in similar companies/industries is a nice-to-have)
Intermediate knowledge of Microsoft Excel
Excellent verbal and written communication skills; must be fluent in English
Bachelor's degree
Even Better if You Have
Experience with ERP/CRM systems (Salesforce, Oracle, SAP, etc)

Responsibilities

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier
Handle more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff
Manage the Order to Invoice Process including order entry & maintenance (outside of Infosys), value added order entry & follow up (not first articles), managing inbound customer order formats (excel, pdf, fax, etc), and submit SSRQ (SIMS Setup Request) which includes Value Added
Support sales team with direct customer contact within Planned Demand and Quality assurance processes, including coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after mismatch registrations or sales and Item Status Change reports
Handle branch service requests, FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues
Work on reducing backlog mismatch registrations and errors in the system by contacting field application engineers, sales people or customers

Skills

Key technologies and capabilities for this role

Customer ServiceOrder EntryExcelInfosysSales SupportQuality Assurance

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position is hybrid, requiring 3 days in the office and 2 days work from home.

What experience is required for this role?

Candidates need 2-3 years of related experience, with experience in similar companies or industries being a nice-to-have.

What skills are essential for the Customer Service Representative II position?

Intermediate knowledge of Microsoft Excel, excellent verbal and written communication skills, and fluency in English are required, along with a Bachelor's degree.

What is the salary for this Customer Service Representative II role?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate has 2-3 years of related experience, intermediate Excel skills, excellent communication, a Bachelor's degree, and preferably experience with ERP/CRM systems like Salesforce, Oracle, or SAP.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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