Customer Service Representative at Truveta

Monterrey, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Gaming, Sportsbook, CasinoIndustries

Requirements

Experience in customer service, call center, or office environments (preferred)
A client-first mindset with excellent verbal and written communication skills
Strong English proficiency (work is conducted in written and spoken English)
Proficiency with computer systems and data entry
Dedicated, empathetic, and enthusiastic with great communication skills and a passion for helping others
Availability for full-time (no less than 40 hours per week) onsite work at Monterrey, MX, with flexible scheduling options including day, night, or overnight shifts

Responsibilities

Respond promptly to customer inquiries via email and live chat
Provide accurate information about our products and services
Assist customers with troubleshooting and resolve issues effectively
Document customer interactions and maintain detailed records in our system
Collaborate with the team to improve service and customer satisfaction
Follow company procedures while delivering high-quality support

Skills

Customer Service

Communication Skills

Troubleshooting

Data Entry

Live Chat Support

Email Support

Truveta

Healthcare data platform for research analytics

About Truveta

Truveta provides a platform that allows researchers to access and analyze patient data to enhance patient care and study the safety and effectiveness of treatments. The platform, known as Truveta Studio, offers immediate and compliant access to patient-level data, which is sourced from over 30 health systems and includes information from more than 100 million patients across the United States. This data is updated daily and comes from over 800 hospitals and 20,000 clinics. Truveta Studio is designed to simplify the data access process, making it cost-effective for researchers by charging them only for the data and analytics they use. Unlike many competitors, Truveta focuses on providing transparent pricing and efficient access to comprehensive healthcare data. The company's goal is to empower researchers in the healthcare and life sciences sectors to gain valuable insights that can lead to improved patient outcomes.

Seattle, WashingtonHeadquarters

2020Year Founded

$189.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Competitive Compensation

Comprehensive Benefits

401(k)

Professional Development

Work/Life Autonomy

Flexible Time Off

Generous Parental Leave

Team Activities

Risks

Data privacy concerns may arise from expanding datasets with sensitive information.

Rapid community expansion could strain resources and affect data quality.

Non-peer-reviewed studies may expose Truveta to criticism on scientific rigor.

Differentiation

Truveta offers the most comprehensive EHR data from over 100 million patients.

Truveta Studio provides cost-effective, compliant access to patient-level data and analytics.

Truveta's AI extracts complex clinical concepts from unstructured data, enhancing research capabilities.

Upsides

Truveta's partnership with Panalgo accelerates insights through integrated regulatory-grade EHR data.

The mother-child EHR dataset positions Truveta as a leader in maternal health research.

Truveta's real-world EHR data enables valuable drug comparisons ahead of clinical trials.

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