Customer Support Representative
Adaptive$60,000 - $80,000/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Data & Analytics, Consumer GoodsIndustries
Requirements
Candidates should possess a high school diploma or equivalent, and demonstrate strong written and verbal communication skills, with the ability to type 45 words per minute. Previous experience with Microsoft Office Suite/Office 365, including Outlook, Word, Excel, OneNote, and OneDrive, is required, along with the ability to communicate effectively and empathetically with clients and applicants.
Responsibilities
The Customer Service Representative will communicate with clients and applicants via phone, email, and chat queues, providing information about products and services, obtaining details on complaints and requests, and processing requests with accuracy and efficiency. They will also analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution, record details of all calls and tasks into the CRM tool, communicate with supervisors and peers regarding caller requests, provide tutorials and guidance on proprietary systems, and meet Accurate Background’s quality standards for services by adhering to client guidelines, regulations, policies, and procedures. Additionally, they will contribute to team efforts in maintaining service level agreements (SLA) and perform other related duties as needed.
Skills
Customer Service
Communication
Problem-solving
FCRA
CRM
Data Entry
Training
Analysis
Email
Chat
Accurate Background
Customized background screening and drug testing
About Accurate Background
Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies and Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.
Irvine, CaliforniaHeadquarters
1997Year Founded
$4.9MTotal Funding
EARLY_VCCompany Stage
Consulting, Government & Public Sector, Enterprise SoftwareIndustries
1,001-5,000Employees