Customer Service Representative

Company Information

Rebag is the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes, and apparel. As an e-commerce company, Rebag is reimagining the role of luxury in the second-hand market, offering endless access to luxury with a unique business model that prioritizes sellers, provides upfront payment, and ensures a smooth and clutter-free resale experience.

Founded in 2014 by a team from Harvard Business School, Rebag has catered to a rapidly growing segment of consumers seeking sustainable and affordable luxury goods. The company operates online and in physical stores across Los Angeles, New York, Miami, and Connecticut. Rebag is backed by prestigious venture capital investors and has raised over $100 million in funding. In 2020, Rebag was recognized as one of Fast Company’s Most Innovative Companies and has been featured in publications such as The New York Times, Business of Fashion, VOGUE, and TechCrunch.

Position Overview

The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service. This role will work cross-functionally with many facets of the organization and partner closely with different teams to drive the business of Rebag.com and other platforms.

Responsibilities

• Answer all incoming customer service phone calls and emails in a timely manner.
• Live chat with customers as requests come in.
• Build relationships and engage with customers.
• Identify customers’ needs, including clarifying customer information, order information, researching and investigating customer issues, and providing solutions/alternatives.
• Act as a liaison between headquarters and different retail departments.

Requirements

• At least 1 year of previous customer service experience in a rapidly changing environment (retail or eCommerce environment is ideal).
• Process-oriented with high attention to detail and a strong ability to prioritize tasks.
• Perfect English in both verbal and written communications.
• Previous experience handling customers in English.
• Ability to manage large amounts of incoming phone calls.
• Strong communication skills with the ability to problem-solve under pressure.
• Startup-minded, positive, and a hands-on attitude.
• Ability to multi-task in a fast-paced entrepreneurial environment.
• Experience in Google Suite, Zendesk, and Shopify are a plus.

Note: Your resume must be in English; otherwise, it will not be considered.

What To Expect From Handbag Heaven (Rebag)

• A team that believes in the mission and works hard to make the impossible possible.
• Individuals who generate ideas to evolve the business.
• An environment that strives for efficiency and respects your off-time to recharge for the next day.
• Exponential growth opportunities in the future.

Employment Type:

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Location Type:

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Salary:

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