Customer Service and Rebate Processing Specialist

Salary: $17.79 per hour (expected compensation, final pay based on experience, education, and location) Employment Type: Full-time Location Type: Remote

Position Overview

Resource Innovations (RI) is seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist to join our growing team. This role is ideal for someone with a strong background in Energy Efficiency Rebate Processing. You will be responsible for providing customer service support via calls and email, as well as supporting data entry into various database applications.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. We are leading the charge in areas like load flexibility, electrification, and carbon reduction.

Duties and Responsibilities

• Receive data and sourcing documents, compile, sort, interpret, and verify data for entry.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard copy filing systems for applications, rebates, and other supporting documents.
• Communicate effectively as part of a team approach with other departments in servicing customers.
• Provide customer service activities, including responding to emails and phone calls.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalency.
• 6-12 months of related work experience in a call center environment.
• Fluent in English.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred Skills, Education, and Experience

• Fluent in Spanish.
• Experience with various Microsoft programs, including Word, Excel, and Access.
• Strong attention to detail.
• Strong organizational and prioritization skills, with the ability to multi-task.
• Experience in data entry processing and a customer-centric call center environment.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience, and qualifications. In addition to base pay, employees are eligible for a discretionary annual bonus.

Our comprehensive benefits package includes:

• Three weeks of paid vacation per year.
• Paid holidays.
• 401(k)-retirement plan with employer matching.
• Health, dental, and vision insurance.
• Other supplemental benefits.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may be required.

Equal Opportunity Employer

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. We comply with applicable state and local laws governing non-discrimination in employment.