Customer Service Representative Commercial at Target

Waalwijk, North Brabant, Netherlands

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Flooring, Commercial InteriorsIndustries

Requirements

Minimaal een afgeronde MBO opleiding; bij voorkeur bedrijfsadministratie of verkoop
Minstens 2 jaar werkervaring in het ondersteunen van klanten, bij voorkeur op een customer service afdeling
Bij voorkeur relevante ervaring met het werken in SAP en CRM
Uitstekende communicatieve vaardigheden in zowel Nederlands als Engels
In staat om bij hoge werkdruk prioriteiten te stellen
Initiatiefrijk en oplossingsgericht
Persoonskenmerken: hands-on, accuraat, hoge zelfmotivatie, klantgericht, commercieel, verantwoordelijk, stressbestendig, coöperatieve instelling en een teamplayer
Beschikbaar voor 40 uur per week

Responsibilities

Verwerken en coördineren van verkooporders/bestellingen en claims vanaf orderinvoer tot uiteindelijke levering
Afhandelen van vragen van klanten omtrent prijzen, beschikbaarheid, stalen en testresultaten
Onderhouden van contact met klanten over productbeschikbaarheid, proactief alternatieven aanbieden en additionele verkopen stimuleren
Voorzien van klanten van informatie over bestellingen, voorraad, transport, prijzen, productinformatie, monsters (stalen) en claims
Proactief orderboekbeheer uitvoeren
Orders begeleiden van A tot Z, vanaf bestelling tot oplevering aan (bouw)projecten
Kostenbewust omgaan met transportmogelijkheden
Fungeren als sleutelfiguur tussen klanten, sales, administratie en fabrieken, met focus op optimale klanttevredenheid en customer journey
Telefonisch en per e-mail orders afhandelen, stalen aanvragen en klantvragen beantwoorden in SAP en CRM

Skills

Key technologies and capabilities for this role

SAPCRMCustomer ServiceOrder ProcessingOrder ManagementTelephone CommunicationEmail Communication

Questions & Answers

Common questions about this position

What experience is required for this Customer Service Representative role?

Candidates need at least an MBO education, preferably in business administration or sales, and a minimum of 2 years of experience supporting customers, ideally in a customer service department.

What skills are essential for this position?

Excellent communication skills in Dutch and English are required, along with the ability to prioritize under high pressure, take initiative, and be solution-oriented. Experience with SAP and CRM is preferred.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Service Representative position?

A strong candidate is customer-oriented with commercial insight and analytical skills, experienced in customer support, proficient in Dutch and English, and able to handle orders in SAP/CRM while prioritizing under pressure.

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

Land your dream remote job 3x faster with AI

Try Jobo Free