[Remote] Customer Service Representative - Amtech at UFP Industries

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Packaging, ManufacturingIndustries

Requirements

Candidates must have 4+ years of experience in customer service within custom corrugated packaging and be proficient in Amtech, CAD, and Microsoft Office Suite. A strong understanding of custom corrugate workflows, including tooling, routing, and spec creation, is required, along with the ability to interpret CAD drawings and translate them into accurate Amtech specs. Excellent communication, organizational skills, and an understanding of business math, including costing and freight calculations, are essential. Applicants without Amtech experience will not be considered.

Responsibilities

The Customer Service Representative will manage customer relationships, coordinate order specifications, and ensure accurate system setup in Amtech for custom corrugated packaging operations. Responsibilities include receiving and processing purchase orders, collaborating with sales to gather necessary documentation, and maintaining spec integrity. They will build and manage specs in Amtech, generate customer quotes, coordinate with vendors for cutting dies and print plates, and work with production managers to ensure spec accuracy. The role also involves maintaining tracking spreadsheets, acting as a point of contact for customer issues, and providing proactive updates throughout the order lifecycle.

Skills

Amtech

Customer Service

Order Management

Custom Corrugated Packaging

Sales Support

Production Coordination

Quote Generation

Spreadsheet Management

CAD Drawings

Print Cards

Tooling Coordination

Vendor Management

Process Improvement

Documentation

UFP Industries

Manufactures and distributes construction and packaging products

About UFP Industries

UFP Industries operates as a diversified holding company with several subsidiaries, including UFP Packaging, UFP Construction, and UFP Retail Solutions. The company manufactures, distributes, and sells a wide range of products for various markets, including residential and commercial construction, packaging, and industrial sectors. Its products are tailored to meet the specific needs of clients across North America, Europe, Asia, and Australia. UFP Industries stands out from its competitors by leveraging its extensive operational footprint and expertise to serve a diverse clientele, ensuring consistent revenue from multiple geographic regions and industry segments. The company's goal is to effectively meet the diverse needs of its customers while maintaining a steady income stream.

Muscle Shoals, AlabamaHeadquarters

1955Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Rising lumber costs could impact UFP's profit margins.

Construction slowdown due to high interest rates may reduce UFP's revenue.

Stricter European environmental regulations could increase UFP's compliance costs.

Differentiation

UFP Industries operates globally, serving diverse sectors like construction and packaging.

The company leverages a broad operational footprint to meet varied client needs.

Recent acquisitions, like C&L Wood Products, expand UFP's market reach and capabilities.

Upsides

Growing demand for sustainable packaging boosts UFP's eco-friendly product development.

E-commerce growth increases demand for UFP's packaging solutions.

Urbanization trends drive demand for UFP's residential and commercial construction products.

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