Customer Service Representative

Georgia, Vermont, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail PharmacyIndustries

Requirements

Candidates must have at least 6 months of customer service experience and basic computer skills. They must reside in the Eastern Standard Time Zone and have high-speed internet access. A High School Diploma, GED, or equivalent experience is required, along with a willingness to work specific hours and flexibility. Preferred qualifications include over 1 year of customer service experience in a contact center environment and Microsoft Office experience.

Responsibilities

The Customer Service Representative will create connections with customers by helping with their benefits and claims to improve their health and well-being. They will be responsible for educating customers about their benefits and claims, resolving issues, and directing them to helpful resources. This role involves actively listening to customers, understanding their needs, providing guidance and support, and anticipating customer needs with proactive solutions. Responsibilities also include collaborating with team members, documenting all customer correspondence and maintaining confidential records, and following policies and procedures.

Skills

Customer Service

Communication

Problem-Solving

Empathy

Adaptability

Active Listening

Documentation

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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