Customer Service Representative at CVS Health

Plantation, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Ability to work full time in an office setting
Open to working a 40-hour shift/schedule anytime Monday – Sunday
100% attendance required for 16 weeks of training from 8:00am - 4:30pm EST

Responsibilities

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls
Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve member and customer inquiries
Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
Performs required training to understand how to use tools available to recall necessary information

Skills

Customer Service

Phone Support

Microsoft Office

Windows

Internet Navigation

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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