Latitude AI

Customer Service Representative

Broomall, Pennsylvania, United States

$45,000 – $48,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries

Requirements

Candidates must have a high school diploma, with additional education being a plus. A minimum of 1 year of proven Office Administrative experience is required, along with experience using at least one CRM/FSM software system. Strong interpersonal and communication skills, both verbal and written, are essential. Candidates should be extremely organized, detail-oriented, and possess the ability to multi-task and manage time effectively. Proficiency in Microsoft Office Suite and Adobe is necessary, along with a professional and courteous telephone manner. A self-starter attitude and the ability to work independently with accuracy are also important, as is being a team player who can work well with others under pressure.

Responsibilities

The Customer Service Representative will build sustainable relationships and trust with customers through open and interactive communication in a retail setting. They will provide accurate, valid, and complete information using the right sales methods and tools. The representative must work efficiently both independently and as part of a team to meet individual and company-wide sales quotas. They are expected to follow communication procedures, customer support guidelines, and policies while representing the client and brand with professionalism and integrity. Additionally, they will collaborate with personnel to develop strategies to increase brand awareness and exceed sales goals, taking the extra mile to engage with customers.

Skills

Microsoft Office Suite
Adobe
CRM/FSM software
Communication Skills
Interpersonal Skills
Office Administration
Problem-Solving
Time Management

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Key Metrics

Pittsburgh, PennsylvaniaHeadquarters
2022Year Founded
VENTURE_UNKNOWNCompany Stage
Robotics & Automation, Automotive & TransportationIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
401(k) Retirement Plan
401(k) Company Match
Paid Parental Leave
Paid Medical Leave
Unlimited Paid Time Off
Paid Holidays
Monthly Wellness Stipend
Professional Development Budget
Mental Health Support
Employee Discounts
Adoption Assistance
Backup Child and Elder Care Program
Pre-tax Commuter Benefits
Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.
Continuous updates needed due to rapid AI advancements could be costly.
Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.
Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.
Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.
V2X communication technologies enhance vehicle interaction with the environment.
Edge computing enables real-time data processing, improving automated driving performance.

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