International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
$19,840 – $21,160Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates must possess a strong desire to provide excellent customer service and be adept at handling customer interactions, particularly over the phone. Familiarity with company procedures is essential for delivering quick and accurate explanations to customers and resolving issues efficiently.
Responsibilities
The Customer Service Representative will review received testing packages to ensure all necessary documentation is included for test setup. They will contact customers for credit card information and purchase orders, obtain missing information and documents, and communicate with customers about test statuses and service issues. The representative will explain procedures and policies to customers, record significant information in client files and laboratory systems, coordinate with the shipping department for satisfactory shipping methods, provide tracking information upon request, and assist with weekly invoice approvals.
Skills
Customer Service
Communication
Problem-Solving
Data Entry
Documentation
Shipping Coordination
Latitude AI
Develops automated driving technologies for vehicles
About Latitude AI
Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.
Key Metrics
Pittsburgh, PennsylvaniaHeadquarters
2022Year Founded
VENTURE_UNKNOWNCompany Stage
Robotics & Automation, Automotive & TransportationIndustries
201-500Employees