Billing Specialist
ZelloSalary not specified
- Full Time
- Mid-level (3 to 4 years)
$34,000 – $43,800Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should have 2+ years of experience in a Billing, Customer Support, Account Management, or Retention role, preferably in a SaaS or subscription-based environment. Strong problem-solving and analytical skills, the ability to interpret billing systems and customer account data, and excellent written and verbal communication skills are required. Familiarity with Salesforce, Five9, and common billing platforms is preferred.
Responsibilities
As a Billing Specialist, you will deliver world-class billing support by responding to customer inquiries via phone, email, and cases with clarity and accuracy, proactively manage open case queues, assist in the onboarding and development of new hires, partner with cross-functional teams to resolve billing concerns, serve as a subject matter expert in investigating complex billing scenarios, handle inbound calls seeking to downgrade or cancel, support reporting needs, and participate in testing and departmental projects to improve processes and customer satisfaction.
Skills
Customer Service
Billing Support
Problem-Solving
Communication
Case Management
Cross-Functional Collaboration
Mentoring
Constant Contact
Digital marketing solutions for small businesses
About Constant Contact
Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.
Key Metrics
Waltham, MassachusettsHeadquarters
1995Year Founded
$420.8MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees