Bilingual Licensed Customer Service Agent
Kin Insurance48,000 - 50,000 USD/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, InsuranceIndustries
Requirements
Candidates must possess at least one year of customer service or call center experience, a high school diploma or GED, excellent telephone etiquette, good typing skills at 25 WPM with 95% accuracy, and excellent planning and organizational skills. Furthermore, candidates must be bilingual in both Spanish and English.
Responsibilities
The Bilingual Customer Service Representative – Initial Loss will serve as the first point of contact for customers regarding claims, receive incoming calls, enter information into the claims system initiating the claims handling process, answer customer questions, and provide information or direct requests to appropriate departments as necessary. They will also participate in a paid state-of-the-art training program to prepare for the role and ensure success.
Skills
Customer Service
Call Center
Spanish
English
Typing (25 WPM)
Data Entry
Claims Handling
Keeper
Digital platform for bookkeeping efficiency
About Keeper
Keeper.app provides a digital platform designed to assist bookkeeping and accounting firms in improving their operational efficiency. The main feature of the platform is a client portal that facilitates better communication between firms and their clients, along with comprehensive reporting packages that help streamline the month-end closing processes. By offering a subscription-based service, Keeper.app generates revenue through monthly or annual fees paid by its clients. What sets Keeper.app apart from its competitors is its strong emphasis on enhancing quality control and process efficiencies, as well as its commitment to exceptional customer service. The company's goal is to onboard more bookkeeping firms to its platform, thereby increasing productivity and simplifying their workflows.
Key Metrics
Austin, TexasHeadquarters
2020Year Founded
$126.5KTotal Funding
SEEDCompany Stage
Enterprise Software, FintechIndustries
11-50Employees