Customer Service Officer at AIG

Hong Kong

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Higher diploma degree or above
2 years experiences in Call Centre/Customer Service/Sales Support (preferred)
Passed IIQE Paper 1 & 2 (advantage)
Strong communication skills in English and Cantonese; ability to speak Putonghua (advantage)
Excellent written manners in both English and Chinese
PC literate and able to type fast
Able to work independently and be a good team player
Detail-oriented with excellent time management, ability to prioritize issues, support multiple tasks and be responsive
Self-motivated, eager to learn, responsible and patient

Responsibilities

Answering customer enquiries and complaints by phone and email
Providing accurate product/marketing/service information to clients
Taking orders and providing after sales service
Maintaining a professional and good image to customers on providing business services

Skills

Key technologies and capabilities for this role

Customer ServiceCall CentreSales SupportIIQE Paper 1IIQE Paper 2English CommunicationCantonesePutonghuaChinese WritingFast TypingPC LiteracyTime Management

Questions & Answers

Common questions about this position

What is the work schedule for this Customer Service Officer role?

It's a full-time position with no shifting required and a 5 days' work week.

Is this role remote or office-based?

The role requires being primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What qualifications and skills are required for this position?

A higher diploma or above with 2 years of experience in Call Centre/Customer Service/Sales Support is preferred, along with strong communication skills in English and Cantonese (Putonghua an advantage), excellent written manners in English and Chinese, PC literacy, fast typing, and traits like being detail-oriented, self-motivated, and a team player. Passing IIQE Paper 1 & 2 is an advantage.

What is the company culture like at AIG?

AIG emphasizes diversity, inclusion, global citizenship, and in-person collaboration to foster a creative workplace that drives innovation, growth, and profitability.

What benefits does AIG offer?

AIG provides a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

Land your dream remote job 3x faster with AI

Try Jobo Free