Customer Service New Associate - Ilocos at Accenture

Nicolaus, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Professional Services, Business Process OutsourcingIndustries

Requirements

Graduate of any course; college undergraduates with relevant work experience are open to apply
Must be willing to work on a graveyard shift
Willing to go back on-site once recalled

Responsibilities

Provide brilliant customer service in response to a wide range of inbound customer queries and achieve first time resolution wherever possible
Resolve problems and issues in a professional manner and engage with customers to identify additional needs
Ensure that customers are fully satisfied with the service provided and are offered value for money to build the client’s reputation as a first-choice provider of media services
Achieve challenging individual, team, and contact center targets

Skills

Key technologies and capabilities for this role

Customer ServiceInbound Query HandlingProblem ResolutionFirst Time ResolutionContact Center Operations

Questions & Answers

Common questions about this position

What are the qualifications needed for this Customer Service New Associate role?

Candidates must be graduates of any course, though college undergraduates with relevant work experience are also eligible to apply. They must be willing to work on a graveyard shift.

Is this position remote or on-site?

Candidates must be willing to go back on-site once recalled, indicating an on-site requirement in Ilocos.

What shift will I be working in this role?

The role requires willingness to work on a graveyard shift.

What is the employment type for this position?

This is a full-time position.

What does Accenture's company culture emphasize?

Accenture emphasizes a culture of shared success, commitment to creating 360° value, diversity, and equal employment opportunities without discrimination based on various protected characteristics.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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